OutdoorHQ Cancellation Policy

12. REFUNDS AND CANCELLATIONS

12.1 If a Landowner cancels an accepted booking, OUTDOORHQ, will notify the OutdoorHQ Member of the cancellation, will refund the Combined Fees for that cancelled booking to the OutdoorHQ Member within a reasonable time. OUTDOORHQ may post a notice or review on the Landowner’s Property Listing to indicate that a booking was cancelled by the Landowner, and may charge the Landowner a cancellation fee, OUTDOORHQ will notify the Landowner of the cancellation fee before the Landowner cancels the confirmed booking.

12.2 If a OutdoorHQ Member wishes to cancel an accepted booking, the cancellation is governed by the OUTDOORHQ cancellation policy contained in the relevant Property Listing. The ability of OUTDOORHQ to refund part or all of the Property Fees or any other amounts charged to the OutdoorHQ Member shall be determined by OUTDOORHQ’s cancellation policy. The details of cancellation policies and refunds are provided on the Website.

12.3 OUTDOORHQ may, in its sole discretion, cancel an accepted booking for any reason. Without limitation to the foregoing, OUTDOORHQ may cancel a confirmed booking for extenuating circumstances upon request by either the OutdoorHQ Member or the Landowner and, in the case of the OutdoorHQ Member, the Landowner’s cancellation policy shall not apply and OUTDOORHQ may provide a refund of the Combined Fees either in whole or in part, and in the case of the Landowner, the cancellation fee otherwise payable by the Landowner may be reduced or waived. OUTDOORHQ shall determine (at its sole discretion) what constitutes extenuating circumstances.

12.4 To secure any booking we require a OutdoorHQ Member to pay in advance, payment is taken at the time of booking request. Booking payments must be ‘cleared funds’ before a booking can be confirmed. Booking payments are only refundable under the conditions set-out here within:

(a) Extenuating circumstances at our sole discretion (clause 12.3)

(b) The OutdoorHQ Member will receive a full refund if

(i) The booking request is declined

(ii) The Farmer/Landowner cancels the booking at any time

(iii) The OutdoorHQ Member cancels the booking two or more weeks prior to the check-in date

(c) The OutdoorHQ Member will receive a 50% refund if they cancel the booking within 1-2 weeks of the check-in date (the Farmer will retain 50% of the booking fee minus the service fee)

(d) The OutdoorHQ Member will not receive a refund if they cancel the booking within 1-week of the check-in date (the Farmer/Landowner will retain the full booking fee minus the service fee)

OUTDOORHQ reserves the right to subtract from any refund the service fee that has been charged.

Payments must be made through our website third party. Any charges raised against us by our banks for handling dishonoured cheques, bank transfers or any other payments, must be reimbursed by the lead guest within seven (7) days of any request to do so.

Please refer to the detailed Terms and Conditions for more information regarding cancellations and refunds.