Frequently Asked Questions
How to reset my account password?
How to reset your OutdoorHQ account password?
Bringing Your Dog to the Property: Guidelines and Recommendations
This guide provides important information regarding dogs on our property, including rules, expectations, and recommendations.
How to Apply a Discount Code to a Membership or Guest Pass?
How to apply a discount code to the appropriate membership or guest pass.
How to Update my Payment Method?
How to update your credit or debit card within your portal.
How to Cancel my Membership?
To cancel a Full Membership, or Partner Membership on a six or twelve month term...
How much does it Cost to Make a Booking?
When making a booking there are a few different costs to look at. We have...
How do I become an OutdoorHQ Member?
- Simply select a membership that suits you to register.
- Complete a short online health and safety course to ensure you stay safe.
What is a OutdoorHQ Guest Pass and how long is it valid for?
A Guest Pass is designed for people who wish to join a Full OutdoorHQ Member on a one-off trip. A Guest Pass allows you to join a single trip booking.
How can I purchase an OutdoorHQ Guest Pass?
To purchase a Guest Pass:
- Simply select Guest Pass from our membership options to register.
- Complete a short online health and safety course to ensure you stay safe.
Alternatively, a Full OutdoorHQ Member can invite you to join their trip, this will automatically prompt you to register and purchase a Guest Pass.
What is an OutdoorHQ Partner Membership?
A Partner Membership is designed for a spouses or live-in partners of a Full OutdoorHQ Member. A Partner Member can attend any trip that is booked by their connected Full OutdoorHQ Member.
How can I purchase a OutdoorHQ Partner Membership?
To purchase a Partner Membership:
- Simply select Partner Membership from our membership options to register.
- Register as a Partner Member (you will be promoted to provide the email of the Full OutdoorHQ Member you are connected to).
- Complete a short online health and safety course to ensure you stay safe.
Alternatively, a Full OutdoorHQ Member can invite you to connect with their membership, this will automatically prompt you to register and purchase a Partner Membership.
Does OutdoorHQ include insurance?
Yes, all OutdoorHQ members are covered with $10M liability insurance when they visit an OutdoorHQ property.
Can I purchase a membership gift voucher?
Yes, you can purchase memberships for family or friends. Simply purchase a Membership Gift Voucher from the OutdoorHQ Shop.